Technical Support Stories
Customer: I'm trying to connect to the Internet with your CD,
but it just doesn't work. What am I doing wrong?
Tech support: OK, you've got the CD in the CD drive, right?
Customer: Yeah....
Tech support: And what sort of computer are you using?
Customer: Computer? Oh no, I haven't got a computer. It's in the
CD player and all I get is weird noises. Listen....
Tech support: Aaaarrrrgggghhhh!!!
Tech support: What kind of computer do you have?
Customer: A white one...
Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No .. wait a minute... I hadn't inserted it yet...
it's still on my desk... sorry....
Tech support: Click on the 'my computer' icon on the left
of the screen.
Customer: Your left or my left?
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm
not Bill Gates, damn it!
Customer: Hi, good afternoon, this is Martha, I can't print.
Every time I try, it says 'Can't find printer'. I've even lifted the
printer and
placed it in front of the monitor, but the computer still says it can't
find it...
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Ah....................thank you.
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me in the
supermarket.
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is
there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work
Tech support: Your password is the small letter a as in apple, a
capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
Customer: I have a huge problem. A friend has placed a screen
saver on my computer, but every time I move the mouse, it disappears.
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do
I get the circle around it?
A customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good
point. The man sitting in the cubicle next to me is under a window,
and his printer is working fine."
And last but not least:....
Tech support: "Okay Bob, let's press the control and escape keys
at the same time. That brings up a task list in the middle of the screen.
Now type the letter "P" to bring up the Program Manager."
Customer: I don't have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: "P".....on your keyboard, Bob.
Customer: I'M NOT GOING TO DO THAT!!
